Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or an experienced gambler, understanding the withdrawal process at Space XY covers everything from account verification to processing times. Follow these steps to ensure a smooth cashout every time.
Before You Start
- Ensure your email address and phone number are verified. Unverified accounts can delay withdrawals.
- Complete the Know Your Customer (KYC) process before requesting a withdrawal. This usually involves uploading a government-issued ID, proof of address (utility bill), and proof of payment method (e.g., bank statement).
- Check the wagering requirements for any active bonuses. Withdrawing before meeting these requirements may forfeit your winnings.
- Familiarize yourself with the withdrawal limits – daily, weekly, and monthly caps vary by payment method.
- Use the same payment method for deposit and withdrawal whenever possible to avoid additional verification.
- Set a withdrawal method in your account settings and ensure it matches the one you used to deposit.
Creating Your Account
- Visit the official website of Space XY casino and click the “Sign Up” button.
- Fill in your personal details: full name, date of birth, email address, and residential address.
- Create a strong password and choose your preferred currency.
- Accept the terms and conditions and confirm you are over 18.
- Verify your email address by clicking the link sent to your inbox.
- Complete any additional verification steps (e.g., phone number or document uploads).
- Make your first deposit using a method of your choice – the welcome bonus may be available.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus amount before you can withdraw winnings. For example, a 100% match bonus up to $100 with 30x wagering means you need to wager $100 × 30 = $3,000 before cashing out. Here is the formula:
Total Wagering Requirement = Bonus Amount × Wagering Multiplier
If you deposit $50 and receive a $50 bonus with 30x wagering, the requirement is $50 × 30 = $1,500. However, some casinos also require wagering on the deposit amount. If the terms say “deposit + bonus” x30, then: (Deposit $50 + Bonus $50) × 30 = $3,000. Always read the specific terms for your offer.
Game contributions vary. Slots usually count 100%, while table games like blackjack may count only 10% or 0%. For example, if you wager $100 on slots, it counts $100 toward the requirement; if on blackjack (10% contribution), only $10 counts. To complete the $1,500 requirement efficiently, focus on games with 100% contribution.
Payment Methods
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | $10 | $20 | 1–3 business days | None |
| Skrill | $10 | $20 | 24 hours | None |
| Neteller | $10 | $20 | 24 hours | None |
| Bank Transfer | $20 | $50 | 3–7 business days | May incur fee |
| Cryptocurrency | $20 | $50 | 1–24 hours | None |
Choose a method that suits your needs. E-wallets are generally fastest. Cryptocurrencies offer anonymity but may have volatile conversion rates.
Safety & Licensing
Space XY casino operates under a Curacao eGaming license. This means it is regulated by the Government of Curacao. While Curacao licenses provide a basic level of oversight, they are not as strict as those from the UK Gambling Commission or Malta Gaming Authority. Note that winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Always check your local laws.
The platform uses SSL encryption to protect your data. Two-factor authentication (2FA) is available for added security. Regular audits by independent testing agencies ensure fair random number generation (RNG).
When Things Go Wrong
- Withdrawal pending for days: Check if all verification documents are submitted and approved. Contact support via live chat or email if it exceeds the stated processing time.
- Bonuses not credited: Ensure you entered the correct bonus code during deposit. If not, contact support with proof of the promotion.
- Account locked: This often happens due to multiple login attempts from different devices. Use the “Forgot Password” option or contact support for reactivation.
- Deposit not showing: Wait 15 minutes and refresh. If still missing, check if your bank has processed it. If yes, provide the transaction ID to support.
- Self-exclusion request: To restrict your account for a period, submit a request through the responsible gambling section or email support. They must process it within 24 hours.
- Dispute over winnings: Document all bets and communications. If unresolved, escalate to the Curacao eGaming licensing authority or alternative dispute resolution (ADR) service.
Need to Know
What is the minimum withdrawal amount?
The minimum withdrawal varies by method, typically $20 for e-wallets and $50 for bank transfers.
How long does a withdrawal take?
E-wallets process within 24 hours, credit cards 1–3 days, and bank transfers up to 7 business days.
Are there any withdrawal fees?
Space XY casino does not charge fees, but your payment provider may apply its own fees. Bank transfers sometimes incur a small charge.
Can I cancel a pending withdrawal?
Yes, as long as it is still in “pending” status. Go to the cashier section and select “Cancel Withdrawal.”
Do I need to verify my account before withdrawal?
Yes. KYC verification is mandatory before any withdrawal can be processed.
What happens if I request a withdrawal with an active bonus?
Your withdrawal will be rejected until you meet the wagering requirements or forfeit the bonus.
Is there a weekly withdrawal limit?
Yes. Limits depend on your VIP level; common limits are $2,000 per week for standard players.
How can I check my withdrawal status?
Log into your account and go to the “Transaction History” or “Withdrawals” section.
Can I withdraw in cryptocurrency?
Yes, cryptocurrencies like Bitcoin and Ethereum are supported. Processing times are usually under a few hours.
Worth Knowing
Responsible gambling tools are available to help you stay in control. Set deposit limits (daily, weekly, monthly) in your account settings. Use session time reminders to avoid excessive play. If you need a break, self-exclusion options can block access for a chosen period. Always gamble responsibly – never chase losses.
For a visual walkthrough of the withdrawal process, watch this helpful video:
Remember, the key to a smooth withdrawal is preparation: verify your account early, read bonus terms carefully, and choose a fast payment method. By following this guide, you can enjoy your winnings without unnecessary delays.